Before You Start
Return requests must be submitted within 14 days of delivery. Change-of-mind items must be unworn, unwashed and returned with their original tags attached. Eligible change-of-mind returns are available for an exchange or store credit. Sale items, socks and swimwear with a removed hygiene sticker cannot be returned for change of mind. These exclusions do not affect your rights under the Australian Consumer Law.
Start a Return or Exchange
All return and exchange requests must be submitted through our online returns portal.
Enter your order details and follow the prompts to:
- Select the item you'd like to return
- Tell us the reason for your return
- Choose from the return options available for your order
- Receive your return instructions and shipping label, where applicable
The options shown in the portal depend on the item, your location, stock availability and whether your return meets our eligibility requirements.
Please submit your request within 14 days of receiving your order.
Do not send an item back before completing your request through the returns portal. Unauthorised returns may be delayed or returned to sender.
If you can't locate your order or need help using the portal, email us at hello@aktibo.com.au.
Exchanges
Eligible items may be exchanged once for another available size or colour of the same product.
To request an exchange, submit your order through the returns portal and select your preferred replacement.
Exchanges are subject to stock availability. Replacement stock isn't reserved until your request is completed through the portal. If your preferred size or colour is unavailable, the other return options available to you will be shown in the portal.
Faulty, Damaged or Incorrect Items
If you believe an item is faulty, damaged, unsafe or different from what you ordered, please submit the issue through our online returns portal. Include a clear description of the problem and photographs where requested — this helps us review your request as quickly as possible.
If the portal doesn't offer an appropriate option for your issue, email hello@aktibo.com.au with your order number, a description of the issue and clear photographs where reasonably possible.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.